Shift Supervisor - Hospitality Team
Full Job Posting
Front of House Operational Leadership
Directly oversee the daily operations of the front of house , ensuring all activities align with Chick-fil-A’s standards of quality, service, and cleanliness
Develop and implement strategies to optimize operational performance and achieve business goals (sales growth, customer satisfaction, team performance, etc.)
Monitor key performance indicators (KPIs) such as sales, labor costs, food costs, and customer service metrics, ensuring targets are met and exceeded
Team Leadership & Development
Lead, mentor, and motivate restaurant team
Implement and maintain Chick-fil-A’s leadership development programs to nurture talent and promote from within
Customer Experience Excellence
Ensure Chick-fil-A’s high standards of customer service are consistently met and exceeded
Address customer concerns promptly and professionally, ensuring the resolution aligns with Chick-fil-A’s customer-centric approach
Create and foster a positive customer experience culture within the restaurant
Operational Efficiency & Compliance
Oversee inventory management to ensure that all supplies are adequately stocked, and food safety standards are met
Ensure adherence to health and safety regulations, company policies, and local, state, and federal laws to deliver exceptional food safety and quality standards
Continuously seek opportunities for operational improvement to maximize efficiency and productivity
What We Offer
- Generous compensation package (final compensation will be determined based the ideal candidate experience and fit for the role)
- A supportive and enthusiastic work culture
- Advancement opportunities that are designed with your personal goals in mind
- Free meals
- Free uniforms
- Education scholarships
- A fun and friendly work environment
Ideal Candidate
Strong leadership and communication skills
Must enjoy teamwork and community involvement
Strong alignment with our Core Values: 1. Relationships, 2. Quality, 3. Innovation, 4. Fun!
Ability to adapt to various shifts. Must be willing and able to work days, nights, weekends and holidays and/or be flexible to what our team and our guests need.
Proven experience in leading high-performing teams and achieving operational goals in a fast-paced, customer-focused environment while also balancing performance metrics and administrative responsibilities.
Join Us!
Be part of a company that invests in your future
Experience personal and professional growth in the Hospitality industry
Make a difference in the lives of others every day
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift
Benefits
- Vision insurance
- Dental insurance
- Health insurance
- 401(k)
- 401(k) matching
- Employee discount
About Chick-fil-A
Restaurant chain specializing in chicken sandwiches.
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