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Shift Supervisor - Cloud Support (Swing)

ASM Research
Reston, USA
Full-time
Mid · 4+ years experience
Onsite
Discovered 1 months ago
WindowsLinuxAzure

Full Job Posting

Job Responsibilities

  • Responsible for team productivity to ensure maximum output with a high Customer Satisfaction rating.
  • Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.
  • Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.
  • Provides recommendations on short term systems projects/plans.
  • Prepares operational forecasts and requirements for data processing, systems development, and communications.
  • Oversees the conduct of feasibility studies for systems improvement and the preparation of systems project proposals.
  • Ensures compliance with policies, processes and procedures governing team deliveries to achieve work outputs of the team.
  • Monitors and supports the complex information technology and systems infrastructures.
  • Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools.
  • Troubleshoots and resolves unique or complex problems in an efficient manner.
  • Performs root cause analysis and diagnostics on the more unique or complex production systems.
  • Administers and runs complex tests on operating system and related software.
  • Overall responsibility for leading the program, department, or functional area as designated. Oversees. directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
  • Reviews system logs to identify and mitigate system issues.
  • Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
  • Update knowledge base troubleshooting guides and lessons learned as required.
  • Document system issues resulting in system outages and coordinate change though change management process.
  • Monitor solution performance according to client specification and SLAs, escalate as needed.

Minimum Qualifications

  • Bachelor’s Degree in IT, Computer Science or a related field preferred, or equivalent relevant experience. 4-6 years of experience in Information Technology with 2 years of experience managing IT staff.
  • 2 years of operations experience providing application infrastructure support; 1 year performing system administrator support.

Clearance Requirements

  • Active TS clearance

Other Job Specific Skills

  • Must have strong communication skills and be able to effectively communicate technical issues.
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Advanced knowledge of issued hardware and/or software products and excellent working knowledge of personal computers and peripherals required.
  • Ability to get team members to work together to accomplish tasks.
  • Stays up to date technically and applies new knowledge to job.
  • Ability to think long-term and establish achievable action plans.
  • Actively looks for ways to help people in the most efficient manner.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Understands the implications of new information for both current and future problem-solving and decision-making.
  • Experience with system administration support tools such as Windows/Linux
  • Experience supporting a 24x7 cloud-based environment.
  • Experience in supporting Cloud based environment and tools such as Azure.
  • Experience analyzing, troubleshooting, and providing solutions for technical issues.
  • Strong organizational and multi-tasking skills.

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