Shift Manager

Role overview

Key responsibilities

• Lead warehouse operations and ensure customer SLAs and site KPIs are consistently achieved.
• Lead, motivate and develop Team Leaders and colleagues through clear communication, coaching and regular feedback.
• Plan labour and resources for changing volumes, operational demands and peak periods.
• Ensure work follows HSEQ standards, policies and procedures, and champion a safe workplace.
• Monitor safety, quality, service, productivity and cost; act on areas needing improvement.
• Maintain stock accuracy, housekeeping, hygiene and 5S standards.
• Build customer and stakeholder relationships and resolve operational issues and escalations promptly.
• Drive improvements in efficiency, colleague engagement and customer service.

Skills and experience

• Previous experience in a Shift Manager, Shift Leader or similar leadership role in a warehouse or logistics environment.
• People leadership experience, including motivating, coaching and developing teams.
• Understanding of warehouse operations, inventory management and operational KPIs.
• Ability to manage performance, make decisions in a fast-paced, high-volume environment and handle changing priorities.
• Strong communication and problem-solving skills, with the ability to build effective working relationships.
• Comfortable using warehouse systems and operational data to monitor performance.
• Continuous improvement mindset focused on safety, service, quality and productivity.

About ID Logistics