Shift Manager, AMZL Operations

About This Role

DESCRIPTION

As a Shift Manager, you’ll have responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance. This team will work in a highly collaborative environment that’s more start-up than big company. We’re in uncharted territory, doing what’s never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment. If you have a quality focused, customer obsessed industry background which carries with it experience of working in a fast paced, ever changing and ambiguous environment (such as manufacturing, the military or engineering for example) we'd love to hear from you.

Key job responsibilities

• Overseeing the operation that focuses on the Amazon Logistics operation.
• Support your team in daily management of the station, including allocating labor, leading meetings, assigning job duties, and excellent organizational skills.
• Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements.
• Finds practical and simple solutions to complex problems without sacrificing quality or core functionality.
• Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences.
• Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
• Continuously utilize software and hardware tools to ensure normal day to day operations.
• Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
• Communicate daily metrics and report exceptions. BASIC QUALIFICATIONS

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.