Shift Manager

Shift Manager 11pm - 7am

Location: Clarks Distribution Centre, Street, Somerset

The Role:

To manage, lead and have accountability for Team Managers and DC Operatives on-site. Using great communication skills to develop and manage performance of Team Managers and Operatives, enabling them to achieve SLA’s, defined key performance indicators including productivity and commercial targets set within Westway with the Customer at the forefront of every decision.

• Oversee labour deployment within teams on their shift, ensuring that the throughput targets are achieved in the most efficient way possible and communicating this to the next Shift Manager as part of your handover.

• Coach and mentor a multiskilled Team Manager operation on their shift to ensure Team Managers are fulfilling their roles with appropriate results and in the correct manner.

• Ensure that the Team Managers receive the appropriate training, development and support to achieve within and beyond their role.

• Ensure decisions are made with the business in mind, such as working in line with the Westway Strategy and the overall OGSP for the business.

• In conjunction with the leadership team to be jointly accountable for the 24 hour performance of the DC, assisting other shifts to achieve this where necessary.

• Support Team Managers in employing sensible, balanced and appropriate Performance Leadership techniques using the business performance policies and Weekly 10.

• Ensure that all teams receive appropriate communication and communications are consistent.

• Actively support and encourage the submission, evaluation and trialling of Continuous Improvement principles and ideas within their shift.

• Visibly support their Managers and Operatives by ensuring that at least 50% of their time is spent on the floor of the DC as well as giving Team Managers the opportunity to conduct 1-2-1’s with their teams off the shopfloor.

• Demonstrate role model behaviour at all times and treat every employee, visitor or contractor with respect, courtesy and dignity in line with the Company’s 5C’s and ensure Team Managers also model this behaviour.

• Accountable for the adherence to Health and Safety procedures on their shift including weekly floor walks to enable, continually reviewing and enhancing the operating procedures to facilitate safe and efficient ways of working.

• Overall accountability on their shift for holiday and sickness absence.

• Develop a network of contacts outside Westway to gain an understanding of the full end to end business process.

• Deputise for the Senior Shift Manager as and when required.

• Take full accountability for their own personal development, ensuring that they continually drive to improve their own performance through increased knowledge, skills and awareness as well as their team.

• Deliver financial and performance indicators.

• All Team Managers and all DC Operatives have regular one to one meetings and documented development plans using Weekly 10.

• Establish and develop relationships with all key stakeholders and business partners across the organisation as appropriate.

• An overall training plan developed for the shift that produces and maintains a multi-skilled workforce.

• Succession plans are in place within the Team Management group, a culture of personal development and progression is established and embedded within the management team.

• Provide support for Senior Shift Manager.

• Demonstrate role model behaviour in all activities including Health & Safety ensuring attendance to monthly Health & Safety meetings and a decrease of reportable incidents.

• Pragmatically resolve any employee issues which could impede productivity.

• Appropriate and consistent level of communication established between staff and managers including the Transport Team, Control Room, IT, HR and the Office Logistics Manager.

• Engaged workforce and an increase of engagement reflected in Pulse survey results.

• Manage and maintain positive working relationships with the Union, ensuring attendance to fortnightly Union calls/meetings.

About you:

• Health and Safety and application in the workplace

• Strong operational knowledge

• Outstanding leadership and communication skills

• Excellent numerical and written skills including Excel

• Understanding the impact of your role and your team to the Customer Experience.

• Business Volume and event requirements

• Problem solving mindset

• Personal time management to ensure all areas of your work is completed in a timely manner.

• Managing the recruitment of great people to our business ensuring they have the valid Right to Work.

• Line Management experience in a FMCG Business environment

• Experience of working within a Unionised environment

• Leadership of a successful team increasing engagement, positiveness through championing internal and external events.

• The personal ability to make change and continue to sustain the journey of an engaged and culturally positive workforce.

• Computer literate (Word, Excel, Outlook & PowerPoint)

• Analytical and strategic thinking

• Effective communicator with good interpersonal skills

• Customer focused and service driven

• Proven ability to change manage, motivate and lead a team of staff

• Understanding of budgets and KPIs

• Ability to prioritise.

• The ability to diffuse any conflict in the workplace and challenge behaviours and ways of working in line with Company Policies.

• Competent to manage the Employee Lifecycle.

• Decisive, effective, Time management and Delegation

Why join us?

At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time, it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive, more than 22,000 pairs of shoes have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognisable signature that makes it unmistakably Clarks.

Disclaimer:

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.