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Shift Leader

Little General Store
Ventnor City, USA
Full-time
Entry
Onsite
Discovered 1 months ago

Full Job Posting

  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues and/or conflicts
  • Ensure brand standards, recipes, and systems are executed by all team members
  • Maintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to brand standards
  • Understand and exceed guest expectations, needs and requirements
  • Develop and maintain guest relationships
  • Display a sense of urgency with guests
  • Seek ways to improve guest satisfaction; asks questions and follow through
  • Resolve guest concerns by following brand recommended guest recovery process
  • Set and maintain high standards for self and others; act as a role model
  • Consistently meet and/or exceed goals
  • Contribute to the overall team performance; understand how his/her role relates to others
  • Identify and resolve issues and/or conflicts
  • Use the information at hand to make decisions and solve problems; including others when necessary
  • Develop and maintains relationships with other team members
  • Operate with integrity; demonstrate honesty, treat others with respect and keep commitments

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