Shift Leader/Key Holder
Role Overview
An introductory leadership role providing hands-on experience leading restaurant operations and delivering guest service.
Works with the management team to learn front-of-house operations, including serving, bartending, shift leadership, and operational decision-making.
Designed to prepare the successful candidate for future restaurant leadership opportunities.
Key Skills for This Role
Full Job Posting
About the restaurant
Corazon is a premium casual Latin restaurant inspired by the flavours of Mexico, the Dominican Republic, and Spain.
Position summary
An introductory leadership role providing hands-on experience leading restaurant operations and delivering guest service.
Works with the management team to learn front-of-house operations, including serving, bartending, shift leadership, and operational decision-making.
Designed to prepare the successful candidate for future restaurant leadership opportunities.
Guest experience and shift leadership
- Deliver exceptional hospitality and memorable guest experiences; resolve guest concerns and build guest relationships.
- Lead daily restaurant operations during assigned shifts and set the pace, energy, and standards for the team.
- Support, motivate, and coach front-of-house team members throughout service.
- Ensure smooth communication between kitchen and front-of-house teams.
Team development and operations
- Coach and mentor servers, bartenders, hosts, and support staff; assist with onboarding and training new employees.
- Provide real-time feedback and foster a positive, accountable, high-performing team culture.
- Monitor labour costs and productivity; support daily sales goals and identify revenue opportunities.
- Ensure discounts, promotions, and complimentary items are applied appropriately; help manage budgets and operational efficiency.
- Maintain cleanliness, organization, and service execution; ensure food quality and presentation meet restaurant standards.
Beverage operations and development
- Learn bar inventory management, beverage ordering and receiving, product rotation, cost control, inventory accuracy, and loss prevention.
- The position offers experience in restaurant leadership, shift management, financial accountability, labour management, sales performance, team coaching, guest recovery, conflict resolution, inventory management, purchasing, and budget management.
Candidate profile
- Seeking an ambitious hospitality professional interested in developing into a future restaurant manager.
- The candidate should enjoy working with people, thrive in a fast-paced environment, and be eager to learn every aspect of restaurant operations.
Compensation
- Pay starts at $18 per hour.
Employment type
- Part-time position.
Workplace
- Work location is in person.
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