Shift Leader

Support a respectful team environment

Communicate shift priorities, goals and results with team members

Support the training of crew members as requested

Provide coaching and feedback to crew members

Create and maintain a guest first culture in the restaurant

Resolve guest issues

Ensure Brand standards, recipes, and systems are executed

Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Drive sales goals and results

Execute restaurant standards and marketing initiatives

Manage cash over/short during shift

Ensure all products are prepared according to Brand standards

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea. What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products. They’re not just good; they’re good for you.