Shift Leader ( Full time )

What you will do

• Lead and support Crew Members throughout each shift to ensure Baskin-Robbins standards are consistently followed.
• Set clear daily goals, motivate the team, and help drive strong shift performance.
• Assign tasks, delegate responsibilities, and follow up to ensure work is completed efficiently and on time.
• Coach team members by providing encouragement, recognition, and timely feedback.
• Lead by example by delivering friendly, professional guest service and maintaining a positive attitude.
• Maintain a clean, organized, safe, and welcoming store environment.
• Handle guest concerns and operational challenges quickly, calmly, and professionally.
• Work independently and confidently while managing the store during your shift.
• Receive and manage ice cream deliveries while maintaining accurate inventory of ice cream tubs, merchandise, and other products.
• Monitor inventory levels and communicate replenishment needs when necessary.
• Support cake preparation and decorating, including creating cakes with a variety of designs.
• Assist with other store duties as needed to keep operations running smoothly.

What we are looking for

Why Join Baskin-Robbins?

Requirements

• Provide excellent guest satisfaction, service speed, and product quality
• Previous experience working in a quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment