Shift Leader - Front Office (Saudi Only)

Overview

Job Description

• We are seeking a professional and decisive Shift Leader for our Front Office team in Jeddah, Saudi Arabia.
• In this leadership role, you will oversee daily front office operations during your assigned shift, ensuring exceptional guest experiences while maintaining operational excellence.
• The ideal candidate will demonstrate strong supervisory skills, customer-focused service delivery, and the ability to motivate and develop team members in a fast-paced hospitality environment.
• Supervise and lead front office staff during assigned shifts, ensuring adherence to company standards and procedures
• Manage guest relations and resolve customer concerns with empathy and professionalism, maintaining high satisfaction levels
• Oversee front office operations, including check-ins, check-outs, reservations, and guest inquiries
• Train, mentor, and evaluate front office team members, providing constructive feedback and performance coaching
• Handle cash management, billing discrepancies, and financial transactions with accuracy and integrity
• Coordinate shift schedules and manage staffing levels to ensure adequate coverage and operational efficiency
• Implement and enforce hotel policies, safety protocols, and service standards across all front office functions
• Prepare shift reports, document incidents, and communicate relevant information to management and incoming shifts
• Address guest complaints and operational issues promptly, demonstrating problem-solving abilities and decisiveness
• Maintain front office systems and ensure accurate data entry and record-keeping
• Collaborate with other departments to ensure seamless guest experiences and operational coordination

Qualifications

• Saudi national (required)
• 1-2 years of reception, front desk, or administrative experience (preferred)
• Bilingual capabilities in Arabic and English (preferred)

Additional Information

• Excellent verbal and written communication skills in English
• Strong customer service orientation with the ability to handle inquiries professionally
• Proficiency with Microsoft Office Suite and email systems
• Demonstrated experience with phone systems and call management
• Exceptional organizational and time management skills
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Attention to detail and accuracy in data entry and documentation
• Professional interpersonal skills and ability to work collaboratively with diverse teams