Shift Lead

Customer Engagement

Operations & Safety

Team Leadership

Attention to Detail

Qualifications

• Ownership is not assigned here. It is demonstrated.
• You lead by example. The crew watches how you work. Make it worth watching.
• You hold the line. The standard does not flex based on who is watching.
• You are a team-first operator. You share the win, and you own the loss.
• You are physically active and comfortable working outdoors at a pace.
• Run it like you own it. Do it like it matters.
• The best version of this industry is still being built. The people building it start here.
• If you show up like you own it every shift, there is a place here for you.
• Base Pay Range
• $16.00 - $19.00

Preferred Qualifications

• Prior leadership or team experience is a plus. The right instincts matter more than the title.

Responsibilities

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.
• Serve as a key holder and perform opening and closing procedures accurately and on time.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
• Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
• Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
• Report any equipment or operational issues that could affect wash quality.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.
• #LI-DNI
• What We’re Looking For
• Ownership is not assigned here. It is demonstrated.
• You lead by example. The crew watches how you work. Make it worth watching.
• You hold the line. The standard does not flex based on who is watching.
• You are a team-first operator. You share the win, and you own the loss.
• You are physically active and comfortable working outdoors at a pace.
• Prior leadership or team experience is a plus. The right instincts matter more than the title.
• Run it like you own it. Do it like it matters.
• The best version of this industry is still being built. The people building it start here.
• If you show up like you own it every shift, there is a place here for you.
• Base Pay Range
• $16.00 - $19.00