Shift Lead

The role

Location & Shift Expectations

• Our current operational site is in Detroit, MI. where we carry out on-road testing and development operations. The successful candidate will be expected to be available to work in-person for each shift. Remote opportunities are not available for this position.
• This role will be a 5x8 dedicated shift role although expect some movement to support customer needs.

Roles and responsibilities

• As a Shift Lead, you will be responsible for managing a team of VSO’s to ensure that they are trained, motivated, and performing their roles safely and achieving operational hours
• Leadership and Supervision: Lead a team of VSOs during a shift, providing guidance, support, and direction to ensure tasks are completed efficiently and effectively.
• Operational Management: Oversee the day-to-day operations within the shift, ensuring they meet the company's standards and goals. This includes managing work schedules, assigning tasks, and monitoring performance.
• Performance management: Line manage a group of VSOs who will operate across a rostered shift pattern, ensuring that you have face-to-face, documented contact with each member at least on a monthly basis.
• Customer Engagement : Engage with customers directly by being the central point of contact for specific OEM initiatives and cascading instructions to VSOs
• Safety and Compliance: Ensure all operations comply with company policies and legal regulations. Promote a safe work environment by enforcing safety protocols.
• Quality Control: Monitor the quality of on-road testing during a shift to ensure they meet the required standards. Address any issues or discrepancies and highlight them to the Quality Assurance team.
• Problem Solving: Identify operational problems and challenges. Develop and implement practical solutions to overcome these issues, ensuring minimal disruption to the operations.
• Communication: Serve as the primary point of contact for the operations team during the shift. Communicate effectively with team members, management, and other departments to ensure a cohesive operation.
• Reporting and Documentation: Prepare and submit reports on shift activities, including performance metrics, incident reports, and any deviations from the standard operating procedures.
• Incident Management: Provide the initial point of contact for an on-road incident and initial ‘Operations Officer’ as per the company Major Incident Management Plan.
• Training and Development: Coordinate individual and collective training and development events with the Quality Assurance team.
• Continuous Improvement: Continuously seek ways to improve operational efficiency and effectiveness. Implement process improvements and best practices.

About you

Essential

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