Shift Lead

Responsibilities

• 1. Shift Operations Management
• Open and/or close the restaurant according to company procedures
• Lead daily shift execution and maintain smooth operations
• Monitor dining room, kitchen, and service flow throughout shift
• Handle unexpected operational issues quickly and professionally
• Communicate shift priorities and updates to team members
• Complete shift forms and supervisor logs
• 2. Guest Service & Hospitality
• Deliver and enforce exceptional guest service standards
• Greet and assist guests when necessary
• Resolve guest complaints professionally and efficiently
• Handle refunds, discounts, and service recovery when authorized
• Support staff during high-volume periods
• 3. Team Leadership
• Supervise front-of-house and/or back-of-house employees during shift
• Delegate tasks and ensure completion
• Coach employees on performance, service standards, and procedures
• Hold employees accountable for attendance, breaks, uniforms, and conduct
• Assist with training new hires
• Motivate team members and maintain positive morale 4. Food Safety & Sanitation Ensure compliance with health department regulations Enforce food safety procedures and proper handling practices Monitor food quality, freshness, and presentation Verify proper holding temperatures and sanitation standards Ensure cleaning checklists are completed Address safety hazards immediately Maintain a clean, organized, and inspection-ready environment 5. Cash Handling & POS Responsibilities Operate and troubleshoot POS systems Count cash drawers and verify deposits Ensure accurate cash handling procedures are followed Approve voids, comps, refunds, and discounts as authoriz 6. Labor & Productivity Control Improve operational efficiency and ticket times Reduce waste and unnecessary product usage Ensure employees remain productive during slow periods 7. Inventory & Supplies Communicate shortages or ordering needs to management Ensure proper storage and rotation of products (FIFO) Minimize food waste and operational loss Track and report damaged or missing inventory 8. Compliance & Policy Enforcement Enforce company policies and procedures consistently Ensure break and meal compliance Monitor dress code and appearance standards Document incidents, employee issues, or policy violations Support workplace safety and harassment-free environment standards Typical Skills & Qualifications Leadership and communication skills Ability to multitask in fast-paced environment Conflict resolution and problem-solving ability Basic math and cash handling skills Knowledge of restaurant operations and food safety Ability to lead by example Flexible schedule including nights, weekends, and holidays Common Performance Expectations Strong guest satisfaction scores Low ticket times Proper labor management Cleanliness and food safety compliance Employee accountability and teamwork Accurate cash handling Reliable shift execution without operational disruptions
• Benefits:
• Medical, dental, and vision insurance
• Paid Time Off
• Employee meals and discounts
• Opportunities for career growth and professional development
• Eligibility and benefit offerings may vary based on position and tenure
• We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, ancestry, disability, veteran status, or any other status protected under applicable federal, state, or local law.