Shift Assistant
Role Overview
As a Shift Supervisor, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences.
You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement.
You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.
You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates.
You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Shift Supervisor ?
• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way
We know that you can work anywhere.
However, working at the Exchange is the start of something great!
While you make it easy for our customers, we focus on you and your development!
Our people make us who we are.
We want to see you grow, so we put growing together at the forefront of everything we do.
It is our duty to provide you with the tools and resources that you need to succeed.
Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives
Key Skills for This Role
Full Job Posting
Job Description
Promote a positive team and customer centric culture
Lead a culture of accountability through clear expectations
Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
Ensure customers have an extraordinary experience while shopping
Greet every customer with eye contact and smile in your authentic way
Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge
Able to lead teams to meet organizational objectives
Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
Holiday Premium Pay (Double Pay)
Mass Transportation Reimbursement
Associate Transfer Program (ATP)
Paid Military Leave
Personal Accident Insurance
FMLA & Administrative Leave
Paid Parental Leave
Employee Assistance Program (EAP)
Job Tier
1
Supervisor
No
Job Qualifications
- Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Salary Minimum
- $17.25
Salary Maximum
- $27.21
Major Duties
- Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. Provides superior sales skills to serve the customer, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area. Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, prepares change funds, and deposits or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. Maintains program compliance in all aspects of recordkeeping, inventory, storage/display, and sales, including opening and closing of facility. Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. Performs other duties as assigned.
Job Type
Hourly
About Army & Air Force Exchange Service
Providing tax-free retail and services to the military community.
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