Shft Mgr, Front Office-GCT

Under the direct supervision of the Manager, Front Office, this position is responsible for the day-to-day operations of the Front Office including, reservation and the switchboard. This position will help train team members, deliver quality customer service and resolve guest issues. Direct team members to successfully execute all front office operations, including guest arrival and departure procedures. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Manages and direct the day-to-day activities of front office Team to drive guest satisfaction

Managing Team Members to ensure they have superior guidance and resources to achieve objectives and ensures compliance with health and safety and other statutory regulations

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality

Monitoring staffing levels to ensure guest service, operational needs and financial objectives are met

Act as Manager on Duty during your night shift to handle all operational issues

Maintains effective labour relations and ensures adherence to the collective bargaining agreements

Execute issuing of disciplinary action and evaluations to Team Members when necessary

Ongoing communication with Team Members with regards to occupancy levels and special events

Promotes positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel and services

Liaises and communicates effectively with all appropriate operational departments

Support the Housekeeping team when needed

Develops and cultivates strong working relationships with all stakeholders

Performs other duties as assigned or directed

Regular hotel environment, standing or walking for long periods of time, some exposure to noise and conflict, non-traditional work hours.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

Who we are!

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!

We provide you with the tools and technology needed to delight your clients!

You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.

Freedom to Innovate: supports new and better ways to be successful.

Be your Authentic Self: environment that values diversity as a source of strength.

This isn't your typical "corporate" job. We work hard and we have fun!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!