Shelter Support Staff – Third Shift, Full Time
Role Overview
Shelter Associates play a vital role in creating safe, welcoming, and supportive environments for individuals and families experiencing homelessness.
Working directly with shelter guests, you will help maintain daily operations, respond to guest needs, support community expectations, and contribute to a positive living environment.
This position is ideal for individuals who are compassionate, adaptable, and able to balance empathy with accountability.
Successful candidates will be comfortable working with adults, children, and families from diverse backgrounds and will approach their work using a trauma-informed, strengths-based lens.
Key Skills for This Role
Full Job Posting
What You'll Do
- Build positive and supportive relationships with shelter guests
- Welcome new guests and help orient them to shelter expectations and policies
- Maintain clean, safe, and welcoming shelter spaces
- Assist with housekeeping, laundry, room preparation, and daily cleaning tasks
- Conduct regular building and campus safety rounds during overnight shifts
- Respond calmly and appropriately to crises, conflicts, medical concerns, and behavioral challenges
- Complete shift notes, incident reports, and other required documentation
- Communicate important information to supervisors and coworkers and contact emergency services when needed
- Collaborate with Service Coordinators, Shelter Associates, managers, and other staff serving guests
- Support special program activities and events
- Participate in team meetings and supervision
- What We're Looking For
- Strong written, verbal, and interpersonal communication skills
- Reliability, punctuality, professionalism, and sound judgment
- Ability to build rapport with people from diverse backgrounds and experiences
- Commitment to maintaining professional boundaries
- Understanding of the impacts of homelessness, poverty, mental health challenges, and substance misuse
- Flexibility, adaptability, and willingness to work collaboratively as part of a team
- Ability to remain calm and respond effectively in stressful or crisis situations
- Comfort working in environments serving adults, families, and children of all ages and needs
- Commitment to working overnight hours, including weekends and holidays
- Ability to bend, lift, walk on varying terrain, and remain active throughout a shift
Qualifications
- Required
- High school diploma or equivalent
- Valid driver’s license
- First Aid/CPR/AED certification, or willingness to obtain; training is available if needed
- Preferred
- Experience working in a shelter, residential, human services, or related setting
- Experience supporting people affected by homelessness, poverty, mental health challenges, or substance misuse
- Compensation & Benefits
- Starting Pay: $22.00 per hour, plus a $1.50 per hour shift differential for third-shift staff
- Upper Valley Haven offers a comprehensive benefits package for full-time employees, including:
- Employer-paid contribution of up to 100% of medical, dental, and vision premiums
- Life and long-term disability insurance
- Generous paid time off
- Paid holidays
- 403(b) retirement plan with employer match
- Join Our Team
- If you are committed to creating safe, respectful shelter environments and supporting neighbors during overnight hours, we encourage you to apply.
- Apply today through Upper Valley Haven’s careers page.
- Upper Valley Haven is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and welcoming workplace where all employees and applicants are treated with dignity and respect. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
- Strong written, verbal, and interpersonal communication skills
- Reliability, punctuality, professionalism, and sound judgment
- Ability to build rapport with people from diverse backgrounds and experiences
- Commitment to maintaining professional boundaries
- Understanding of the impacts of homelessness, poverty, mental health challenges, and substance misuse
- Flexibility, adaptability, and willingness to work collaboratively as part of a team
- Ability to remain calm and respond effectively in stressful or crisis situations
- Comfort working in environments serving adults, families, and children of all ages and needs
- Commitment to working overnight hours, including weekends and holidays
- Ability to bend, lift, walk on varying terrain, and remain active throughout a shift
Preferred Qualifications
- Preferred
About Upper Valley Haven
Private nonprofit providing food, shelter, housing support, and social services to people experiencing poverty in Vermont and New Hampshire.
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