SharePoint & Web Application Support Engineer

Job Description

Experience

Key Responsibilities

• Provide L2/L3 support for SharePoint On-Prem and .NET-based web applications.
• Monitor, maintain, and troubleshoot issues related to SharePoint sites, web parts, workflows, and content databases.
• Support custom .NET applications, perform minor code fixes, and manage deployments.
• Manage incidents, service requests, and change requests using ITSM tools such as ServiceNow or BMC Remedy.
• Coordinate with development and infrastructure teams for issue resolution and performance optimization.
• Perform root cause analysis and prepare detailed RCA reports.
• Maintain technical documentation and knowledge articles for supported applications.
• Participate in application patching, upgrades, and regular maintenance schedules.
• Engage with end-users and business stakeholders to understand and resolve their issues effectively.

Required Skills And Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in supporting SharePoint (On-Prem preferred) or ASP.NET-based applications.
• Hands-on experience in SharePoint 2013/2016/2019 administration and support.
• Basic .NET Framework understanding and troubleshooting of C# or VB.NET web applications.
• Experience with SQL Server for data extraction and query troubleshooting.
• Strong understanding of ITIL/ITSM processes including incident, problem, and change management.
• Excellent communication, interpersonal, and stakeholder engagement skills.
• Previous working experience in the Middle East is a strong plus.
• Ability to work independently and in cross-functional teams under pressure.

Required Skills & Experience

• 3+ years of experience in SharePoint On-Premises administration & support.
• Good knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server.
• Hands-on with site collection management, service applications, and content database optimization.
• Hands-On SharePoint administration
• Experience working in or with Middle Eastern clients or organizations.
• Working in Banking, Finance will be a added advantage
• Fluent in Arabic and English Language
• Familiar with Active Directory, DNS, SSL certificates, and related integrations.
• Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes.
• Excellent communication, client interaction, and documentation skills.
• ITIL Foundation Certification is a plus.
• Exposure to enterprise-grade environments and digital transformation initiatives.
• Collaborative work culture that values continuous learning and ownership.

Preferred

• Arabic language proficiency (basic or conversational) is advantageous.
• Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus.
• Hands On experience with
• Available in Saudi to join immediately
• At DXC Technology, we believe strong connections and community are key to our success.
• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• We’re committed to fostering an inclusive environment where everyone can thrive.
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