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Shared Service Advisor

University of Alberta
Edmonton, CAN
Full-time
Junior · 1–3 years experience
Hybrid
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Diploma in a related area.
  • Minimum of one to three years of Human Resources, Finance, or administrative service delivery experience in a large, complex, metrics-driven service delivery environment.
  • Excellent written and verbal communication, with a demonstrated attention to detail.
  • Application Instructions
  • Click "Apply Now" to submit your resume and cover letter
  • This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).
  • This position offers a comprehensive benefits package.

Responsibilities

  • Providing comprehensive advice and support through various channels regarding inquiries and requests related to HR and Financial processing streams and escalating matters outside of these purviews to the appropriate Shared Services team or Centres of Expertise.
  • Actively listening to staff and other stakeholders to understand needs and desired outcomes, while using empathy and intentional communication to navigate difficult and potentially sensitive interactions.
  • Using available resources, gather relevant information to process, prioritize, and categorize all interactions with staff.
  • Addressing and resolving inquiries with knowledge of university systems, programs, policies, procedures, requirements, and options, escalating through the proper channels only when necessary.
  • Anticipating needs and proactively responding to requests, providing subject matter expertise, professional advice, and recommendations extending beyond the initial request.
  • Collaboratively working with the Staff Service Centre team, team lead, and other members of Shared Services to share knowledge and utilize errors as learning opportunities for the benefit of the team.
  • Documenting and managing client interactions using a Service Management tool with detailed notes for every interaction, and moving requests to the appropriate team if necessary to ensure appropriate resolution.
  • Delivering high-quality service that demonstrates a commitment to service excellence and ensures a superior client experience while consistently meeting performance standards
  • Contributing to continuous improvement initiatives/projects that require the knowledge or resources of the Staff Service Centre
  • Updating and managing knowledge base, chatbot, and other self-service resources as required

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