SFDC - Tech Lead - Service Cloud

• Must Have – Expert
• Salesforce App Development using Apex, Lightning Web Components, and Flows
• Salesforce Development
• Troubleshooting and complex problem resolution
• Must Have – Proficient
• Salesforce Platform Architecture & Data Model Design
• REST/SOAP APIs and middleware integrations
• Salesforce Security Model including Profiles, Permission Sets, and Sharing Rules
• CI/CD and Salesforce Deployment, including Change Sets and DevOps tools
• Code Review, Development Best Practices & Performance Optimization
• Architecture
• Stakeholder Management
• Team Collaboration
• English communication skills
• Nice to Have – Proficient
• Salesforce Testing Framework, Unit Tests & Test Coverage
• Salesforce chat/chatbot and Agentforce knowledge
• Nice to Have
• Salesforce certifications such as Platform Developer II (PD2) or relevant Salesforce Architect certifications

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline preferred.

Responsibilities

• Lead the design and development of Salesforce solutions using Apex, Lightning Web Components (LWC), and Flows.
• Provide technical leadership for Salesforce platform architecture and data model design.
• Design and support integrations using REST/SOAP APIs and middleware platforms.
• Troubleshoot complex Salesforce application and integration issues.
• Guide implementation of the Salesforce security model, including Profiles, Permission Sets, and Sharing Rules.
• Support CI/CD and Salesforce deployments using Change Sets and DevOps tools.
• Conduct code reviews and promote development best practices and performance optimization.
• Provide technical guidance and support to development team members.
• Work closely with stakeholders to understand requirements and align technical solutions.
• Collaborate effectively with team members and other dependent teams.
• Support Salesforce testing practices, including unit testing and test coverage.
• Contribute to Salesforce chat, chatbot, and Agentforce solutions where applicable.
• Communicate technical concepts and delivery updates clearly in English.