SFDC Program Management and Deployment Associate (Temporary)
Role Overview
The NextGen Academy is a 12-month immersive program offering hands-on experience and collaboration across medical technology teams.
The program aims to develop participants into future SFDC Program Management and Deployment Specialists.
The SFDC team supports commercial processes, customer engagement, reporting, governance, platform adoption, process standardization, and regional deployments across EurAsia.
The position is based in Dubai, UAE, and follows a flexible work model.
The associate supports SFDC program management, governance, deployment, process documentation, change management, training, and digital transformation initiatives.
Key Skills for This Role
Full Job Posting
About Medtronic
Medtronic develops medical technologies and describes its mission as alleviating pain, restoring health, and extending life.
A Day in the Life
The NextGen Academy is a 12-month immersive program offering hands-on experience and collaboration across medical technology teams.
The program aims to develop participants into future SFDC Program Management and Deployment Specialists.
The SFDC team supports commercial processes, customer engagement, reporting, governance, platform adoption, process standardization, and regional deployments across EurAsia.
The position is based in Dubai, UAE, and follows a flexible work model.
The associate supports SFDC program management, governance, deployment, process documentation, change management, training, and digital transformation initiatives.
Primary responsibilities
- Document SFDC platform capabilities, business processes, system dependencies, and user requirements.
- Map and maintain process catalogs, governance frameworks, and responsibility assignment matrices.
- Support SFDC playbooks, process documentation, and operating procedures.
- Assist regional deployments with communications, SharePoint content, training materials, and user adoption.
- Partner with commercial, technology, and analytics teams on process optimization and platform improvements.
- Support governance models aligning SFDC capabilities with business-critical processes and performance metrics.
- Contribute to evaluation and adoption of AI-enabled capabilities in the SFDC ecosystem.
- Monitor adoption, document improvement opportunities, and track regional deployment activities.
Required qualifications
- Bachelor's degree in Business, Information Systems, Business Analytics, Computer Science, Engineering, Operations Management, or Finance, completed within the last 12 months.
- Academic project, internship, or coursework experience involving CRM systems, business process documentation, project coordination, or digital transformation.
- Proficiency in Microsoft Excel, PowerPoint, and SharePoint.
- Experience documenting business processes, workflows, operating procedures, or governance frameworks.
- Fluent written and spoken English.
Preferred qualifications
- Internship or academic experience with Salesforce or another CRM platform.
- Power BI, data visualization, or business performance reporting experience.
- Exposure to AI, automation, CRM analytics, or digital adoption initiatives.
- Experience supporting training, change management, communications, or system deployments.
- Experience in multicultural or regional business environments.
Benefits and compensation
- The position is eligible for the Medtronic Incentive Plan short-term incentive.
- Medtronic describes its compensation and benefits package as competitive.
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