Services Specialist - Customer Service Management

Role overview

Responsibilities

• Manage order-to-revenue processes and tools, order bookings, revenue-recognition reporting, and continuous improvement.
• Create, structure, and maintain SAP projects for hardware and services projects; resolve ERP issues with the technology team.
• Support billing and invoicing, including cancel/rebill workflows, invoice and credit-note requests, invoice dispatch, and e-invoicing coordination.
• Support SAP IBS billing for internal orders and regional tax-invoicing coordination.
• Support regional statutory, SOX, ISO, and other audits.
• Assist with project financial instruments, including letters of credit and bank guarantees.
• Create purchase-order requisitions, manage goods receipts, and help resolve vendor-payables issues.
• Apply revenue-recognition timing rules and run project completion checks using the TECO checklist.
• Work with project and service managers to correct SAP project defects and improve unbilled and past-due receivables.
• Support non-SAP-country order booking, revenue recognition, and billing; assist with project metrics and cash management.
• Provide Arabic-language support for Saudi SAP text, invoice translation, VAT portal coordination, and customer-master KYC processes.
• Complete monthly, quarterly, and annual order booking, revenue recognition, and invoicing tasks, plus other assigned work.

Required qualifications

• Bachelor's degree from an accredited university or college.
• At least 3 years of experience in SAP ERP systems or a related field/system.
• Fluent written and spoken English.

Desired qualifications

• At least 3 years of experience in finance and/or operations support.
• Experience with the Project Builder module in SAP.
• Prior financial background with P&L experience is preferred.
• Communication, interpersonal, leadership, problem-solving, and project-management operations support skills.

Additional information