Services Solution Manager

Services Solution Manager

Services Solution Manager

Common Accountabilities

• Demonstrate strong technical expertise to ensure high-quality outcomes and guide the team in complex solutioning activities. Recognized as a leader in the area and may support or train Specialists and Senior Specialists.
• Understand key business drivers and their impact on the activity, assessing complex problems with broad organizational impact.
• Identify opportunities to improve processes, recommend solutions, and communicate complex information clearly to both technical and business audiences.
• Operate with a high level of autonomy within management direction and the Solution Centre framework.

Customer Engagement & Requirements Definition

• Interact with customers to gain a deep understanding of business needs, constraints, and priorities while aligning proposals with Amadeus strategy.
• Work closely with customers at early stages to define requirements and feed the Solution Centre backlog.
• Anticipate customer priorities in coordination with the Solution Centre, Business Domains, Accounting Team, and Pre-Sales.

Solution Design & Technical Leadership

• Lead technical qualification and own the solution design for proposals, leveraging strong knowledge of emerging technologies and the Amadeus portfolio.
• Assist Epic Owners and Product experts in clarifying airline-specific requirements.
• Ensure optimized use of both customer and Amadeus resources during engagement phases, including familiarization, gap identification, gap description, and scope optimization.
• Promote Amadeus solutions by providing customers with up-to-date information on current products, enhancements, and new capabilities through meetings and workshops.

Cross-Team Coordination & Product Alignment

• Coordinate functional streams on the customer side with Amadeus PM and Product Definition teams to ensure end-to-end solution consistency.
• Feed customer solution requirements to Product Management for product qualification (private or community product, itemized product, or baseline product).
• Document and present solution recommendations during solution review forums, with the ability to explain complex technical information in simple terms to diverse stakeholders.

Delivery Transition & Implementation Support

• Handover validated solutions to SAFe organizations when entering the development phase.
• Work closely with APX to ensure the final build aligns with the original solution design and architectural vision.
• Support development and project management teams responsible for solution deployment.

Communication & Customer Partnership

• Communicate progress on solutions and agreements throughout the engagement lifecycle with the core team.
• Foster strong customer relationships to promote Solution Centre value, anticipate escalations, and identify new opportunities.

About The Ideal Candidate

• Bachelor’s degree in Computer Science or a related field, or equivalent professional experience.
• Significant experience as a technical business analyst or in a similar solution-oriented role.
• Customer-facing experience, ideally within the travel or airline industry.
• Design capabilities and the ability to communicate complex functional and technical concepts to diverse audiences, including senior stakeholders.
• Collaborative team player who thrives in a multicultural and cross-functional environment.
• Sense of accountability and proactive mindset when facing complex challenges.
• Ability to contribute to multiple projects in parallel and adapt to ecosystem constraints (e.g., SAFe environments).
• What we can offer you
• 🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
• 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• 🌈 A diverse and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity & Inclusion