Services Senior Advisor – E&I Manager

Role overview

Responsibilities

• Own resolution of post-sales technical customer issues across varying levels of complexity; provide Level 1, Level 2, and Level 3 support and troubleshooting.
• Present product strategies, technical roadmaps, risks, and recommendations to senior leadership.
• Manage complex medium-term projects and develop approaches for changing business and customer requirements.
• Support customized customer solutions and adapt technical processes to client needs.
• Manage key customer and stakeholder relationships and coordinate with internal teams and customer representatives to resolve issues.
• Drive continuous improvement and operational excellence; contribute to business planning and annual operational plans.

Qualifications

• Bachelor's degree from an accredited university or college and at least five years of additional technical-support experience.
• Strong experience troubleshooting and resolving complex technical issues.
• Proven ability to manage customer relationships and stakeholder engagement; experience leading projects and implementing process improvements.
• Desired characteristics include communication, interpersonal, and leadership skills; problem analysis; program and project leadership; planning and execution; and project management skills.

Work arrangements

• Flexible working patterns are aligned with business and customer requirements.

Benefits

• Benefits include wellbeing activities, private medical care options, life insurance and disability programs, financial programs, and elected or voluntary benefits.

About Baker Hughes