Services Operations Analyst - GTM Operations
Role Overview
The role develops internal programs, plays, and content for major growth opportunities and risk areas across go-to-market teams.
Works with leadership, Customer Success, Sales, Product Management, Product Marketing, Solution Strategy, and Enablement to identify priorities, develop go-to-market plans, and execute product-focused initiatives.
Key Skills for This Role
Full Job Posting
Role overview
The role develops internal programs, plays, and content for major growth opportunities and risk areas across go-to-market teams.
Works with leadership, Customer Success, Sales, Product Management, Product Marketing, Solution Strategy, and Enablement to identify priorities, develop go-to-market plans, and execute product-focused initiatives.
What the role requires
- 5–10 years of relevant experience in Customer Success or Sales Operations, Finance, or Management Consulting.
- At least 3 years of experience in the software industry and cloud platform businesses; B2B SaaS company experience is a plus.
- Experience with Excel or Google Sheets.
- Ability to build scalable business operations and drive multiple concurrent projects from start to finish.
- Strong data analytics and interpretation, written communication, and visual presentation skills.
- Ability to build senior relationships, influence stakeholders, drive consensus, and work through ambiguity.
Responsibilities
- Plan, manage, and execute cross-functional field programs across product lines and company priorities.
- Measure and optimize services to improve customer experience, renewal rates, and ACV.
- Create processes and playbooks that support growth, renewals, field-team efficiency, and performance against metrics.
- Provide weekly renewal and growth performance reports to product leadership.
- Plan targeted growth campaigns and product-focused Customer Success enablement sessions.
- Facilitate a Customer and Product Management connection program and lead cross-functional workstreams.
Growth and scope
The role may grow from owning part of a large project to owning a large executive-sponsored program.
Work includes detailed spreadsheet analysis and presentations to C-level executives.
The role offers autonomy to identify significant company challenges and develop plans to address them.
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