Services Controls: Strategy and Process Governance (Middle East & Africa)- Senior Vice President

Role overview

Key responsibilities

• Drive proactive risk reduction through thematic reviews, early control-gap identification, and continuous improvement across 29 markets.
• Define and execute MEA Controls strategy and simplify processes and controls to support a better client experience.
• Advise and challenge Product, Operations, Sales, and country Services leadership on control design, effectiveness, and remediation.
• Improve documentation, controls, processes, and MCA practices to meet local and cross-border requirements.
• Embed first-line risk and control practices in transformation and process re-engineering work.
• Oversee governance committees, chair meetings, manage agendas, and follow up on actions.
• Lead escalation and resolution of control issues and risk events; represent Controls in regional forums.
• Build stakeholder relationships across MEA and globally to influence outcomes and accountability.

Experience and education

• A bachelor’s degree is required.
• Deep understanding of operational risk frameworks in banking and working knowledge of MEA transaction-banking regulatory environments are required.
• A proven record monitoring regulatory compliance, controls, and process mapping within the Managers Control Assessment construct is required.
• 10+ years of operational risk management or regulatory-related financial-services experience is preferred.
• Risk management expertise and deep knowledge of transaction-banking and financial-product processes are preferred.

Competencies

• Ability to design, challenge, and remediate controls in complex multi-market settings.
• Strong stakeholder influence, communication, and analytical skills; able to explain complex risk matters to senior and non-controls audiences.
• Able to develop and execute strategy, improve processes, and balance control rigor with operational simplicity.
• Effective at managing competing priorities, compliance monitoring, audits, and governance cycles across a matrixed organization.

Role context