Services Business Intelligence & Analytics Intern
Role Overview
Four-month student work term starting in January 2027.
The Services Business Intelligence & Analytics team supports reporting and analysis across sales opportunities and post-sales services.
The team supports more than 400 reports used by over 1,500 internal users more than 10,000 times per month.
The intern contributes to machine learning and AI-based advanced analytics as the team expands beyond operational reporting.
Key Skills for This Role
Full Job Posting
About Ciena
Ciena builds high-speed connectivity infrastructure and describes its workplace as guided by innovation, integrity, and collaboration.
Opportunity
Four-month student work term starting in January 2027.
The Services Business Intelligence & Analytics team supports reporting and analysis across sales opportunities and post-sales services.
The team supports more than 400 reports used by over 1,500 internal users more than 10,000 times per month.
The intern contributes to machine learning and AI-based advanced analytics as the team expands beyond operational reporting.
How you will contribute
- Enhance Call Analytics with sentiment analysis and quality scoring for technical support.
- Help design and develop Cost Profiling to forecast project cost schedules.
- Help develop KPI Outlier Detection to provide executives with advance warning signals.
- Help develop Order Plan forecasting for long-term business evolution analysis.
Must-haves
- Actively enrolled in an Engineering, Computer Science, or similar degree program, with some formal Data Science learning.
- Interpersonal communication, problem-solving, and analytical skills.
- Commitment to on-time delivery; able to work independently, prioritize work, and set functional goals.
- Comfort working mostly remotely in a global organization and across time zones.
- Attention to detail for data completeness and accuracy.
- Computer proficiency in Excel, Word, PowerPoint, and Outlook.
Nice-to-haves
- Practical experience with data science concepts and tools.
- Experience with Power BI or other analytics, modeling, and visualization tools.
Pay
- Hourly pay range is CAD 21.00–28.00 for the primary location.
Student benefits
- Students have access to the Employee Assistance Program, company-paid holidays, paid sick leave, and vacation pay as required by applicable law.
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