Services Account Manager

Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region.

Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.

Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.

Lead executive-level service reviews, QBRs, and long-term service planning discussions.

Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.

Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services .

Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.

Negotiate commercial terms, pricing, and service deliverables at expert level.

Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.

Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.

Serve as escalation point for critical service events, outage mitigation, or urgent operational support.

Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.

Collaborate with Legal, Finance, and Operations to structure complex service agreements.

Lead internal teams during RFPs, contract renewals, and technical solution development.

8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).

Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.

Proven ability to manage complex enterprise customers and close multi-year service agreements.

Strong business acumen in negotiation, commercial structuring, and value-based selling.

Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.

Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.

Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.

Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.

Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.

Strategic account planning and executive communication

Expert-level negotiation and commercial strategy

Technical credibility across test engineering and service operations

Relationship building at all levels

Problem-solving and escalation management

Resource coordination across cross-functional teams

Long-cycle and complex-deal sales execution

Annual growth of service contract value and penetration rate

High customer satisfaction and strong renewal performance

Increased multi-year service agreements and expanded KeysightCare adoption

Strong alignment with Sales and Delivery teams to improve customer outcomes

Development of long-term, strategic service roadmaps with top regional accounts

Pay Range:

USD $225,190.00 - USD $375,320.00 Year

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