ServiceNow SAM Pro Developer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

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ServiceNow SAM Pro Developer / Implementation Specialist

Experience: Exp in ServiceNow SAM Pro

Role Summary

We are looking for a highly skilled ServiceNow SAM Pro Developer with strong end-to-end implementation experience along with working in Telcom domain. The ideal candidate should have expertise in designing, developing, configuring, and implementing ServiceNow Software Asset Management Professional (SAM Pro) solutions, including software normalization, license compliance, software reclamation, integrations, and automation.

Key Responsibilities

• Design, develop, and implement ServiceNow SAM Pro solutions.
• Configure Software Models, Normalization, License Compliance, Reclamation, and Publisher Packs.
• Integrate SAM Pro with Discovery, SCCM/MECM, Intune, Jamf, and other asset discovery tools.
• Develop customizations using JavaScript, Flow Designer, Business Rules, Script Includes, and REST/SOAP APIs.
• Perform data migration, testing, deployment, and production support.
• Collaborate with business stakeholders to gather requirements and deliver scalable solutions.

Required Skills

• Strong hands-on experience in ServiceNow SAM Pro.
• Expertise in Software Normalization, License Compliance, Software Reclamation, and Publisher Packs.
• ServiceNow Development (JavaScript, Glide API, Business Rules, Client Scripts, Flow Designer).
• REST/SOAP integrations and IntegrationHub.
• Strong knowledge of CMDB, Discovery, ITAM, and Software Asset Lifecycle.
• Experience with SCCM/MECM, Microsoft Intune, Jamf, or similar endpoint management tools.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation

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Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

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Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver

No. Performance Parameter Measure Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation MIS & Reporting 100% on time MIS & report generation

Mandatory Skills: ServiceNow - SaaS .

Experience: 5-8 Years .

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.