ServiceNow Project Manager (Onsite)- Saudi Arabia

Company Description

Experience

Saudi Arabia

Job Summary

ServiceNow Project Manager

Qualifications

• Strong skills in Expediting and Expeditor responsibilities to maintain efficient project timelines and coordination.
• Proficiency in Project Management with the ability to organize, lead, and complete projects within scope and deadlines.
• Experience in Inspection processes with attention to quality assurance and compliance.
• Expertise in Logistics Management to handle resource allocation and supply chain optimization.
• Proven ability to collaborate with cross-functional teams and communicate effectively with stakeholders.
• Professional certification in project management (e.g., PMP, PRINCE2) is preferred.
• Familiarity with ServiceNow platforms and their functionality is a significant advantage.
• Proficiency in leveraging project management tools and techniques.

Key Responsibilities

• Lead and manage ServiceNow projects from initiation to delivery.
• Define project scope, goals, deliverables, and timelines in collaboration with stakeholders.
• Coordinate with cross-functional teams — developers, administrators, and business analysts — to ensure smooth project execution.
• Manage project risks, dependencies, and change requests effectively.
• Ensure adherence to ServiceNow best practices and governance.
• Conduct regular project reviews, status reporting, and stakeholder communications.
• Oversee resource allocation, budgeting, and scheduling for multiple ServiceNow projects.
• Drive continuous improvement initiatives in project management and ServiceNow delivery.

What You’ll Lead

• End-to-end delivery of ServiceNow implementation and enhancement projects
• Onsite coordination between clients, architects, developers, and stakeholders
• Planning, execution, and governance across scope, timeline, and budget
• Agile / hybrid delivery, risk management, and clear client communication
• Ensuring every project aligns with ServiceNow best practices and business value

Who This Role Is For

• You have
• hands-on experience managing ServiceNow projects
• You understand ServiceNow modules and delivery realities (ITSM, ITOM, CSM, HRSD, App Engine, etc.)
• You’re comfortable being onsite, leading discussions, and owning outcomes
• You care about delivery quality — not just status reports

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• **10+ years**
• of total experience in

Project Management

• , with
• at least 2 years
• focused on
• ServiceNow projects
• .
• Proven experience in managing ServiceNow implementations or upgrade projects.
• Strong understanding of

Itsm, Itom, Itbm, Hrsd

• , or other ServiceNow modules.
• Experience working with

Agile

Waterfall

• methodologies.
• Excellent communication, stakeholder management, and leadership skills.
• **PMP / PRINCE2 / ITIL**
• certification preferred.
• ServiceNow certifications (e.g., CSA, CIS) are a plus.
• Nice to Have:
• Experience in managing multi-vendor environments.
• Exposure to cloud-based ITSM solutions or digital transformation projects.
• Strong analytical and problem-solving abilities.
• **If you have not managed ServiceNow projects before, please do not apply.**

Refined Version

• We require a candidate who can speak
• Arabic fluently
• .
• The role is based in

Saudi Arabia

• .
• We are looking for an
• immediate joiner
• .
• Kindly share the updated resume at the following email address:

Jyoti.ray@customizo.sa

• .
• Once received, we will connect with you for further steps.