ServiceNow Platform Engineer

About the company

Role overview

Key responsibilities

• Independently design and implement ServiceNow catalog items and workflows from requirement clarification through production deployment.
• Design and configure Service Catalog items, Record Producers, and forms for IT and business use cases.
• Build and maintain Flow Designer workflows, including conditions, subflows, approvals, task orchestration, and error handling.
• Implement and enhance onboarding, offboarding, job change, and access request workflows.
• Configure role-based approval logic and audit-friendly request flows.
• Maintain ITSM Incident, Request, Change, and Knowledge modules; create dashboards and reports for operational and audit needs.
• Follow ServiceNow best practices to minimize custom scripting; support UAT, production deployments, and post-go-live refinements.
• Translate cross-functional processes into scalable workflow automation and collaborate with global IT, HR, ERP, and other business stakeholders.
• Improve request turnaround time and reduce manual effort through workflow automation.

Required experience

• 4–7 years of hands-on ServiceNow experience.
• Strong experience with Service Catalog, Record Producers, Flow Designer, and approvals.
• Solid understanding of ITSM Request, Change, and Incident processes.
• Experience configuring SLAs, notifications, and reports; working knowledge of ACLs and RBAC.
• Light scripting experience with simple Business Rules or Script Includes is acceptable; the role is primarily configuration and workflow driven.
• Ability to explain and design approval workflows and catalog structures during interviews.

Desired qualifications

• Experience supporting HR or access management workflows is a strong plus.
• ServiceNow CSA certification is desired.
• ITIL Foundation certification or equivalent ITSM process knowledge is desired.
• ERP access request workflow experience, exposure to manufacturing or regulated environments, and experience with global stakeholders are desired.
• Basic understanding of REST APIs and integration concepts is desired.

Work arrangement

• The work arrangement is onsite.

Compensation

• The base salary range is $85,000–$110,000 annually.

Benefits

• The stated total rewards package includes medical, dental, and vision benefits, vacation, sick leave, paid holidays, life insurance, short- and long-term disability, and a defined contribution pension plan.