ServiceNow Lead Developer
Skills
About This Role
Job Description-
- ServiceNow Customization & Configuration: Expertise in configuring and customizing ServiceNow, including UI customization, Homepage design, Forms, Lists, Views, UI Policies, UI Actions, Reference Qualifiers and Data Imports
- Scripting & Development: Strong skills in JavaScript, debugging, and performance optimization for Client Scripts, Catalog Client Scripts, UI Policies, and Catalog UI Policies.
Experience
- with Business Rules, Script Actions, Dictionary Overrides, Script Includes, Scheduled Jobs, Fix Scripts, and Inbound Email Actions
- Service Portal & Workflow Automation: Skilled In-Service Catalog, Record Producers, Interceptors, Custom Workflows, Flow Designer, Workflow Administration, and HAM Service Catalogs for process automation
- Custom Application Development: Experience in building custom applications, including tables, relationships, and UI components tailored to business needs
- Data Management & Importing: Hands-on experience in Transform Maps, Data Sources, Transform Scripts, Bulk Data Imports via Excel, and Scheduled Jobs for automated data processing
- ServiceNow Upgrades & Enhancements: Experience with ServiceNow version upgrades, including impact assessment, testing, and deployment
- Notifications & Surveys: Configured Email Notifications, Inbound Email Actions, Surveys, and Assessments to enhance user engagement
- Security & Access Control: Expertise in Access Control Lists (ACLs), Role-Based Access Control (RBAC), and securing records, fields, and UI components
- Single Sign-On & Integrations: Microsoft Azure AD Integration for User Authentication, REST API, SOAP Web Services, and other system integrations
- Analytical & Problem-Solving Skills: Strong ability to analyze business requirements, optimize workflows, troubleshoot system issues, and develop scalable ServiceNow solutions
- Knowledge Management: Designed and optimized Knowledge Management processes within ServiceNow, implementing structured workflows, categorization, and approval mechanisms to improve content accuracy, accessibility, and user adoption
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