ServiceNow Integration & Infrastructure Specialist (MID Server, GCP, SSO)

Overview

Key Responsibilities

• :Design, implement, and maintain integrations between ServiceNow and external systems. Install, configure, upgrade, and troubleshoot ServiceNow MID Servers
• .Monitor and ensure the health, performance, and availability of MID Servers across environments
• .Design and support secure authentication and authorization mechanisms, including SSO implementations
• .Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and LDAP/Active Directory
• .Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies
• .Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange
• .Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Servers. Manage and support integrations with Google Cloud Platform (GCP) services
• .Troubleshoot integration and infrastructure-related issues and perform root cause analysis. Ensure compliance with security, governance, and infrastructure standards
• .Create and maintain technical documentation, architecture diagrams, and operational procedures
• .

Requiremen

• tsBachelor's degree in Computer Science, Information Technology, or a related fiel
• d.5+ years of experience in integration and infrastructure support within enterprise environment
• s.Hands-on experience with ServiceNow MID Server installation, configuration, and administratio
• n.Strong knowledge of Google Cloud Platform (GCP) services and infrastructur
• e.Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OID
• C.Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancer
• s.Experience developing and troubleshooting REST and SOAP API integration
• s.Experience with LDAP, Active Directory, and identity management solutions. Knowledge of scripting languages such as JavaScript, PowerShell, Python, or Shell scripting. Strong analytical, troubleshooting, and problem-solving skill
• s.

Preferred Qualificatio

• ns:ServiceNow Certified System Administrator (CS
• A).Experience with ServiceNow Integration Hub and Discove
• ry.Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus. Experience with cloud security and identity/access management concep
• ts.Familiarity with DevOps and CI/CD practic
• es.Experience working in Agile/Scrum environmen
• ts.

Key Ski

• lls:ServiceNow MID Se
• rverGoogle Cloud Platform (

• GCP)Single Sign-On (

• SSO)SAML 2.0, OAuth 2.0, OpenID Connect (O
• IDC)REST/SOAP

• APIsIntegration Hub LDAP & Active Direc

• toryNetworking & Secu
• rityTroubleshooting & Root Cause Anal
• ysis* ServiceNow Discovery & Orchestra
• tion

Key Responsibil

• ities
• Design, implement, and maintain integrations between ServiceNow and external sys
• tems.
• Install, configure, upgrade, and troubleshoot ServiceNow MID Ser
• vers.
• Monitor and ensure the health, performance, and availability of MID Servers across environm
• ents.
• Design and support secure authentication and authorization mechanisms, including SSO implementat
• ions.
• Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and LDAP/Active Direc
• tory.
• Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technolo
• gies.
• Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exch
• ange.
• Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Ser
• vers.
• Manage and support integrations with Google Cloud Platform (GCP) serv
• ices.
• Troubleshoot integration and infrastructure-related issues and perform root cause anal
• ysis.
• Ensure compliance with security, governance, and infrastructure stand
• ards.
• Create and maintain technical documentation, architecture diagrams, and operational proced
• ures.

Qualific

• ations

• ServiceNow Certified System Administrator

• (CSA).
• Experience with ServiceNow Integration Hub and Disc
• overy.
• Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a
• plus.
• Experience with cloud security and identity/access management con
• cepts.
• Familiarity with DevOps and CI/CD prac
• tices.
• Experience working in Agile/Scrum environ
• ments.