ServiceNow CMDB Administrator
Key Skills for This Role
Full Job Posting
Required qualifications
- At least 3 years of ServiceNow administration experience.
- Hands-on experience with Discovery, Service Mapping, and HAM Pro.
- Knowledge of CMDB fundamentals, Identification and Reconciliation Engine (IRE), and CSDM.
- Understanding of Windows, Linux, VMware, Azure, AWS, networking, and storage.
- Experience with asset inventory reconciliation and data quality management.
Key responsibilities
- Administer Discovery schedules, credentials, patterns, and troubleshooting.
- Configure and maintain Service Mapping for business applications and critical services.
- Manage HAM inventory, reconciliation, lifecycle tracking, and reporting.
- Ensure discovered configuration items align with asset records.
- Improve data quality, asset compliance, and inventory integrity.
- Develop dashboards and reports for Discovery, Service Mapping, and HAM metrics.
- Collaborate with Infrastructure, Cloud, Security, Application, Procurement, and Asset Management teams.
Preferred certifications
- Preferred certifications include ServiceNow CSA, CIS Discovery, CIS Service Mapping, CIS Hardware Asset Management, and ITIL Foundation.
Compensation
- The listed salary range is $55,500 to $120,000, with salaried pay type.
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