ServiceNow AI Control Tower Architect

About This Role

KEY RESPONSIBILITIES

• Architect and govern the ServiceNow AI Control Tower across IT/OT unified operations landscape, ensuring alignment with the ISA-95 Purdue Model hierarchy.
• Design real-time data pipelines from SCADA/DCS systems (Honeywell, ABB, Yokogawa) into ServiceNow ITOM Health, enabling AI-driven anomaly detection and predictive maintenance.
• Define CMDB discovery strategies encompassing both enterprise IT assets and OT field devices (PLCs, RTUs, sensors) within ServiceNow's AI-augmented Control Tower.
• Lead integration design between ServiceNow AI Control Tower and OSIsoft PI / AVEVA System Platform for unified operational intelligence dashboards.
• Develop IEC 62443-compliant service management workflows within ServiceNow SecOps, governing OT cybersecurity incident response.
• Establish AI Control Tower governance models covering autonomous remediation boundaries for IT vs. OT environments.
• Mentor a cross-functional team of 8–12 ServiceNow developers, OT engineers, and cybersecurity analysts.

MANDATORY QUALIFICATIONS

• 12+ years of IT/OT experience with minimum 5 years on ServiceNow platform at architect level.
• Certified ServiceNow Architect (CSA) + Now Assist/AI specialization certification.
• Proven implementation of ServiceNow AI Control Tower in energy, utilities, or heavy industry.
• Deep expertise in SCADA/DCS platforms from at least two major vendors (Honeywell Experion, ABB 800xA, Yokogawa CENTUM, or Emerson DeltaV).
• IEC 62443 Practitioner or GICSP certification mandatory.
• Experience with ISA-95 data modeling and OT asset taxonomy within CMDB.
• Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, or Systems Architecture.