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ServiceNow AI Control Tower Architect

Inspira EnterpriseAbu Dhabi, UAE6 days agoMid-Seniorfulltime
PLCSCADA
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Via LinkedInΒ·

About This Role

KEY RESPONSIBILITIES

  • Architect and govern the ServiceNow AI Control Tower across IT/OT unified operations landscape, ensuring alignment with the ISA-95 Purdue Model hierarchy.
  • Design real-time data pipelines from SCADA/DCS systems (Honeywell, ABB, Yokogawa) into ServiceNow ITOM Health, enabling AI-driven anomaly detection and predictive maintenance.
  • Define CMDB discovery strategies encompassing both enterprise IT assets and OT field devices (PLCs, RTUs, sensors) within ServiceNow's AI-augmented Control Tower.
  • Lead integration design between ServiceNow AI Control Tower and OSIsoft PI / AVEVA System Platform for unified operational intelligence dashboards.
  • Develop IEC 62443-compliant service management workflows within ServiceNow SecOps, governing OT cybersecurity incident response.
  • Establish AI Control Tower governance models covering autonomous remediation boundaries for IT vs. OT environments.
  • Mentor a cross-functional team of 8–12 ServiceNow developers, OT engineers, and cybersecurity analysts.

MANDATORY QUALIFICATIONS

  • 12+ years of IT/OT experience with minimum 5 years on ServiceNow platform at architect level.
  • Certified ServiceNow Architect (CSA) + Now Assist/AI specialization certification.
  • Proven implementation of ServiceNow AI Control Tower in energy, utilities, or heavy industry.
  • Deep expertise in SCADA/DCS platforms from at least two major vendors (Honeywell Experion, ABB 800xA, Yokogawa CENTUM, or Emerson DeltaV).
  • IEC 62443 Practitioner or GICSP certification mandatory.
  • Experience with ISA-95 data modeling and OT asset taxonomy within CMDB.
  • Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, or Systems Architecture.
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