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ServiceNow Administrator

Siemens Healthineers
Bengaluru, IND
Full-time
Mid · 2+ years experience
Onsite
Discovered 1 months ago
ServiceNowRESTSOAPIntegration Hub

Full Job Posting

  • Administer, configure, and maintain the ServiceNow platform, ensuring optimal performance and uptime
  • Manage SHARP incident requests, including monitoring, investigation, resolution tracking, and documentation of results following knowledge transfer activities.
  • Carry out initial incident assessment and analysis to determine impact and urgency.
  • Qualified and pre-validated incidents through effective communication with users to understand requirements and gather necessary information for resolution.
  • Have deep expertise in maintenance of core ServiceNow modules (ITSM, CSM).
  • Implement and manage modules such as Incident, Problem, Change, Asset, CMDB, and Service Catalog.
  • Create and customize forms, fields, workflows, business rules, client scripts, and UI policies.
  • Have disciplined approach to capturing, managing, and deploying configurations between instances.
  • Manage user roles, groups, and access controls to maintain security and compliance. Solid understanding of the ServiceNow security model and debugging security rules.
  • Collaborate with stakeholders to gather requirements and translate them into ServiceNow solutions.
  • Monitor system performance, troubleshoot issues, and apply patches or upgrades.
  • Experience with REST/SOAP APIs, Integration Hub spokes, and managing data integrations between systems.
  • Develop reports, dashboards, and performance analytics to provide actionable insights.
  • Stay updated on new ServiceNow releases and recommend enhancements.
  • Fluent English skills, both written and verbal
  • Excellent communication skills in multi-provider environment
  • Previous work experience as ServiceNow Administrator in ITSM and CSM modules environment (2+ years)
  • Management soft skills to take lead on High priority incidents when it occurs
  • Strong Analytical skills for troubleshooting
  • Scripting experience is an advantage
  • Good understanding of Incident & other ITSM Processes (such as Problem, Knowledge Management)
  • This position requires work during some weekends. Will be clarified during interview.
  • Able to work outside regular business hours (on-call duties/overtimes)
  • Participation in 24/7 shift model rotation
  • ServiceNow Fundamentals
  • ServiceNow Certified System Administrator (CSA) - preferred
  • ITIL Foundation V4 - preferred

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