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Service Writer

Hunter Automotive Group
Hendersonville, USA
Mid
Onsite
Discovered 4 days ago

Full Job Posting

What You'll Do

  • Repair Orders & Service Documentation
  • Open, write, and update repair orders for motorcycles, ATVs, side-by-sides, and other powersports vehicles.
  • Document customer concerns, requested repairs, maintenance needs, and vehicle information accurately.
  • Ensure repair orders include the details and documentation technicians need to complete their work.
  • Review repair orders for accuracy and completeness.
  • Update repair order statuses and maintain organized service records.
  • Service Dispatch & Shop Coordination
  • Dispatch repair orders to technicians based on workload, availability, and job requirements.
  • Coordinate work assignments to help maintain an efficient shop workflow.
  • Monitor repair progress and communicate job status updates to the service team.
  • Help prioritize incoming work and identify delays or workflow concerns.
  • Work with service management and technicians to keep repairs moving efficiently.
  • Team Communication & Support
  • Communicate clearly with technicians, Service Advisors, and service management.
  • Help clarify repair order details and resolve documentation issues.
  • Support daily service department operations and administrative tasks.
  • Maintain accurate records and handle customer and company information professionally.
  • Follow established dealership procedures and safety practices.
  • What We're Looking For
  • Previous service department or dealership experience is preferred.
  • Experience writing repair orders or dispatching technicians is a plus.
  • Powersports, motorcycle, ATV, or small-engine industry experience is beneficial.
  • Strong organizational skills and attention to detail.
  • Comfortable using computers and dealership management systems.
  • Good communication and problem-solving abilities.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Dependable, proactive, and able to work independently and as part of a team.

Qualifications

  • Powersports, motorcycle, ATV, or small-engine industry experience is beneficial.
  • Strong organizational skills and attention to detail.
  • Comfortable using computers and dealership management systems.
  • Good communication and problem-solving abilities.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Dependable, proactive, and able to work independently and as part of a team.

Preferred Qualifications

  • Previous service department or dealership experience is preferred.
  • Experience writing repair orders or dispatching technicians is a plus.

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