workday
Service Writer
Greenway Equipment
Des Arc, USA
Full-time
Mid
Onsite
Discovered 2 weeks ago
Full Job Posting
Responsibilities
- Fields internal and external customer inquiries to the Service Department
- Assist in all loading and unloading of customer equipment
- Follows a check in /check out process for all customer units
- Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
- Assists in Logistics of Trucking/ Washing/ etc. as directed
- Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
- Completes all factory shipping verification for shortages and equipment condition at the time of delivery
- Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
- Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
- Updates customer profiles using equipment, hours, or other information from the customer work order
- Maintains service accessories and supplies charges within the budgeted expenses
- May prepare Service Technician time management reports each day for reporting
- Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains knowledge of John Deere and competitive products
Qualifications
- Experience with basic computer and accounting functions
- Experience analyzing and interpreting basic internal reports
- Experience working cooperatively in a team environment
- Experience communicating effectively
- Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.
- It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
About Greenway Equipment
Retail265 employeesFounded 1988
Privately held John Deere agricultural and turf equipment dealership serving customers across Arkansas and southeast Missouri.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Greenway Equipment
Parts Sales
Marked Tree, USA
Discovered 5 days agoFull-time
Administrative Specialist
Weiner, USA
Discovered 1 weeks agoFull-time
Parts Sales
, USA
Discovered 1 weeks agoFull-time
Service Technician
Brinkley, USA
Discovered 1 weeks agoFull-time
Service Technician
Weiner, USA
Discovered 1 weeks agoFull-time
Service Technician
Jonesboro, USA
Discovered 1 weeks agoFull-time
Service Technician
Marked Tree, USA
Discovered 1 weeks agoFull-time
Service Technician
Charleston, USA
Discovered 1 weeks agoFull-time