Service Transition Lead
Full Job Posting
Your Impact
As Service Transition Lead, you will establish the structure, governance and integrated plan required to transition services successfully. You’ll bring together business stakeholders, project teams, change specialists and service providers to ensure people, processes, controls, documentation and support arrangements are ready for service commencement.
You’ll play a key role in identifying risks and dependencies early, maintaining delivery momentum and supporting transitioned services through hypercare until they are operating effectively and sustainably
Key Responsibilities
- Assess the activities being transitioned into Business Services and define the transition approach
- Establish transition governance, integrated schedules, stakeholder engagement plans and service acceptance criteria
- Develop and deliver detailed transition plans, including risks, dependencies and mitigation actions
- Partner with the Change team to develop standard operating procedures, work instructions and supporting materials
- Confirm training requirements and support delivery to Business Services and BPO providers
- Develop service catalogues, escalation pathways, control documentation and operational runbooks
- Coordinate internal and external transition communications
- Partner with the Cutover Lead to plan cutover activities, issue management, business continuity and Day 1 support
- Manage knowledge transfer, operational readiness and the gradual movement of activities into Business Services
- Monitor KPIs and SLAs, manage hypercare and facilitate sign-off once transitioned services are stable
About You
You’ll bring strong project management experience and feel comfortable managing several streams of work in a complex, fast-moving environment. You can turn detailed discussions into clear, practical documentation and work confidently across different stakeholder groups.
Ideally, you will have:
Strong project management experience
Experience managing and delivering training-related projects
Capability in requirements gathering, documentation and technical writing
Strong communication, influencing and stakeholder management skills
The ability to manage competing priorities, dependencies and delivery risks
Experience developing clear procedures, work instructions and operational documentation
The ability to work independently and maintain momentum against agreed outcomes
Experience with SAP implementations would be highly regarded
About Asahi Beverages Pty. Ltd.
Private Australian beverage company producing and distributing alcoholic and non-alcoholic drinks across Australia and New Zealand.
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