oracle
Service Technology Engineer – Solutions
Vertiv
Westerville, USA
Mid · 5+ years experience
Onsite
Discovered 1 weeks ago
Full Job Posting
Responsibilities
- Collaborate with R&D engineering and product management to implement serviceability standards and the Global Serviceability Specification in new integrated solutions.
- Participate in design reviews, product reviews, and phase-gate sessions to represent service requirements and provide feedback to engineering and management.
- Develop and maintain maintenance procedures, troubleshooting guides, and service documentation for integrated systems combining power, cooling, monitoring, and controls.
- Support logistics with spare parts planning, research, and sourcing for new and existing solution components.
- Validate service processes through lab-based testing and first-article evaluations for integrated solutions.
- Provide technical input for service plans and ensure readiness for field deployment.
- Contribute to the integration of emerging technologies such as predictive analytics, IoT-based monitoring, and digital service platforms to improve service efficiency and operational excellence.
- Monitor industry trends, regulatory standards, and best practices for integrated solutions to incorporate advancements into service strategies.
- Support the development and maintenance of a cohort of subject matter experts to drive innovation and continuous improvement within the service organization.
- Foster cross-functional relationships with regional service teams, global business units, and external partners to capture feedback and drive service enhancements.
- Participate in pilots and validation of new integrated solutions, ensuring alignment with business objectives and customer needs.
- Maintain a customer-centric approach and contribute to a culture of safety, integrity, and teamwork.
Qualifications
- Bachelor’s degree in Electrical, Mechanical, or Systems Engineering or related field.
- 5+ years of experience in service engineering, technical support, or product development for integrated solutions.
- Strong understanding of power systems, cooling technologies, monitoring platforms, and control systems.
- Experience with predictive analytics, IoT ecosystems, and digital service platforms is preferred.
- Ability to interpret electrical diagrams, mechanical drawings, and system schematics.
- Excellent communication, organizational, and documentation skills.
- Proficiency in Microsoft Office and collaboration tools.
- Occasional travel for internal reviews, pilots, and training (up to 15%).
Preferred Qualifications
- Experience with predictive analytics, IoT ecosystems, and digital service platforms is preferred.
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