Service Technician-VRV/VRF

Role overview

Customer and service development

• Generate VRV/VRF, annual maintenance contract, and retrofit opportunities among new and existing customers.
• Build customer and dealer relationships to drive service sales; visit customers and maintain satisfaction.
• Address customer concerns, resolve product issues, provide technical support, and coordinate internal teams to resolve service needs.

Revenue and business development

• Drive revenue and order booking for VRF HVAC projects; develop relationships with consultants, contractors, developers, MEP consultants, and end customers.
• Identify VRF project opportunities and maintain a healthy sales pipeline; prepare proposals, negotiate, and close orders.
• Achieve monthly, quarterly, and annual revenue targets; monitor service profitability, margins, collections, and outstanding payments.
• Identify additional sales, upgrades, and change orders.

Service performance

• Deliver service within agreed timelines and maintain service execution quality and customer satisfaction.
• Support repeat business and new customer acquisition; reduce service delays, rework, and commercial leakage.

Experience and skills

• Requires 3–4 years of HVAC experience; significant VRV/VRF experience is preferred.
• Requires a proven record in HVAC/VRF sales and revenue generation, plus understanding of VRF system design, selection, installation, testing, and commissioning.
• Requires experience managing commercial and service execution responsibilities.
• Requires knowledge of HVAC drawings, ducting/piping concepts, controls, and BMS integration.
• Requires negotiation, customer management, and service management skills, and the ability to manage multiple customers and dealers.
• Requires good communication and leadership skills and willingness to travel to customer sites.

Benefits

• Carrier describes a competitive total rewards package that may include benefits and well-being programs; offerings vary by role and location.