Service Technician (Fire & Security)
Role Overview
We are looking for a skilled and reliable Fire & Security Service Engineer to join our growing Fire & Security Service teams.
In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems.
You will play a key role in ensuring compliance, safety, and system reliability across customer sites.
Key Skills for This Role
Full Job Posting
Job Purpose
We are looking for a skilled and reliable Fire & Security Service Engineer to join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites.
Key Responsibilities
- Carry out routine PPM in line with scheduled tasks and industry standards.
- Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.
- Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems.
- Ensure compliance with all relevant Health and Safety legislation and company procedures.
- Complete detailed and accurate job documentation, reports, and asset records.
- Coordinate with subcontractors and suppliers for specialist system support and installations.
- Support and liaise with clients, ensuring a high level of customer satisfaction.
- Take part in an on-call rota for emergency response, as required.
- Identify opportunities for system upgrades, replacements, or improvements.
- Assist other trade teams on-site when required.
- Work proactively to support continuous service improvement and contract growth.
Internal
Engineering Coordinators
Service Managers
External
Clients and client representatives
Subcontractors, suppliers, and system manufacturers
Essential
Recognised Fire & Security Apprenticeship or equivalent experience
Health & Safety training (e.g. Manual Handling, Working at Height)
Strong experience in fire alarm systems with supporting certifications
IP and analogue CCTV system experience
Current ECS card with Chapter 8 awareness
IPAF trained
Minimum of GCSEs (or equivalent) in Maths and English
Industry experience in service, fault finding, and maintenance of fire & security systems
Desirable
City & Guilds 2360 Part 3 or equivalent qualification
Experience with IT and networking related to security systems
Supervisory experience (or ambition for future progression)
Key Competencies
Teamwork: Works collaboratively to achieve shared goals
Communication: Clear, professional, and effective with all stakeholders
Planning & Organisation: Manages time, tasks, and priorities efficiently
Commercial Awareness: Understands the impact of costs and efficiencies
Risk Awareness: Identifies and mitigates operational risks
Customer Focus: Delivers excellent service and builds positive relationships
Adaptability: Responds positively to change and challenge
Self-Motivation: Demonstrates initiative and a proactive approach
Drive for Excellence: Committed to continuous improvement and quality
Health & Safety
All staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures.
Our Values
People First – It starts with health, safety and wellbeing
Better Together – A collaborative team
Trusted Partners – Dedicated to our clients' success
Taking Responsibility
- – Making a positive difference
Equity, Diversity & Inclusion
We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you.
About Dalkia Operations
Parent group profile
Dalkia UK
An EDF-owned UK provider of engineering, facilities management, energy and specialist services to public- and private-sector clients.
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