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Service Technician

Groundworks
Colorado Springs, USA
Full-time
Mid
Onsite
$14.45 - $17.00
Discovered 3 days ago

Full Job Posting

Duties and Responsibilities

  • Execute appointments scheduled with customers
  • Travel to customers' home based on assigned appointments
  • Build long-term relationships with customers and professionally represent the company
  • Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
  • Perform annual customer maintenance visits, examining work previously completed
  • Perform reactive service appointments, diagnose, and fix any issues
  • Install additional products purchased by the customer as necessary
  • Adhere to safety regulations and procedures when carrying out responsibilities
  • Examine solutions installed by the company and determine potential warranty or non-warranty work
  • Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
  • It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
  • Other duties as assigned

Qualifications

  • 1 or more years of proven sales experience preferred but not required
  • Construction/Home Improvement experience preferred
  • Proven customer relations experience preferred
  • High school diploma or GED or equivalent experience
  • A valid, non-restrictive Driver's License is required
  • Working Conditions
  • The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
  • The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.
  • The employee must have excellent stamina.
  • Seeing with the ability to read reports, data, statistics and information on computer screens are required.

What We Offer:

  • Competitive base pay + commission & bonus
  • Best-in-class paid-training program with commission eligibility
  • This role requires travel for a mandatory 3‐week regional training class. Travel accommodations will be provided.
  • Company-generated leads - no cold calling required!
  • Company service vehicle and fuel card provided
  • Performance opens doors to elite recognition, trips & events
  • Annual Tribe Appreciation Tour, holiday & volunteer events
  • Upward mobility - we promote from within 80% of the time
  • When you win, you own it—our Employee Ownership Program lets you share the upside.
  • Tuition Reimbursement Program - we invest in your development!
  • Work-life balance - 2 weeks PTO and 6 paid holidays
  • US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
  • Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
  • The anticipated salary range is the expected hiring range for this role in Colorado is $14.45 - $17.00. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.

Preferred Qualifications

  • 1 or more years of proven sales experience preferred but not required
  • Construction/Home Improvement experience preferred
  • Proven customer relations experience preferred

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