Service Support Specialist

Fremont Motors is looking for a Service Support Specialist to join our Service Department and help keep the entire operation moving. This is a hands-on, fast-paced role for someone who understands automotive service, knows how a busy shop should flow, and isn't afraid to jump in and solve problems.

You'll work closely with Service Advisors, Technicians, Managers, and Fixed Operations leadership to improve shop efficiency, communication, repair order accuracy, customer service, and turnaround times.

If you have Service Advisor, Service Writer, or dealership Fixed Operations experience and enjoy making things run better, we want to talk to you.

Coordinate technician dispatching and daily workflow

Monitor shop schedules and identify bottlenecks before they become problems

Keep repair orders moving from opening to completion

Make sure ROs are accurate, documented, and closed timely

Help ensure warranty repairs meet manufacturer and dealership requirements

Review technician write-ups and documentation for accuracy

Manage internal vehicle reconditioning, UCIs, and PDIs to get vehicles inspection-ready and lot-ready faster

Keep the service lot organized and ensure keys and vehicles are properly secured

Support Customer Pay opportunities and help increase service department revenue

Help maintain strong CSI/NPS and overall customer satisfaction

Monitor department processes and hold the team accountable to established procedures

Help control unnecessary expenses and policy adjustments

Maintain accurate, audit-ready service records

Identify problems, develop solutions, and help implement process improvements

Maintain a safe, professional, and organized work environment

Previous Service Advisor, Service Writer, Dispatcher, or dealership Fixed Operations experience preferred

Strong understanding of automotive service department operations

Familiarity with a DMS, service scheduling systems, and warranty processes

Excellent organization and attention to detail

Strong communication and interpersonal skills

Ability to prioritize and manage multiple moving parts in a fast-paced environment

A problem solver who sees an issue and takes action

Someone who can start projects, follow them through, and get results

Professional attitude and appearance

Valid driver's license and ability to meet company insurance requirements

Ability to maintain confidentiality

We're not just another dealership. Fremont Motors is Wyoming's largest auto group , and we've been family-owned and operated since 1938.

We're growing, we're investing in our people, and we're looking for individuals who want to build a career—not just punch a clock.

With Fremont, you'll have opportunities for:

Career growth and advancement

Training and professional development

Competitive compensation

Medical, dental and vision benefits

401(k)

Paid time off and holidays

Employee vehicle discounts

A supportive, team-oriented work environment

Opportunities to grow within a large, established automotive group

If you're the person who walks into a busy service department and immediately starts thinking, "We could make this run better," this could be the opportunity for you.