indeed
Service & Support Engineer
Norwich City Council
Norwich, GBR
Contract
Onsite
£32,597–£35,412 per annum
Discovered 2 weeks ago
End-user device supportDesktop operating system upgrades and deploymentsTechnical troubleshooting and diagnosticsBusiness systems supportIncident and service request managementProactive maintenance and patching
Role Overview
Provide high-level technical support for council business systems, specialising in end-user devices.
Support system faults, service requests, monitoring, diagnostics, troubleshooting and proactive maintenance.
The role is based at Norwich City Hall.
Key Skills for This Role
End-user device supportDesktop operating system upgrades and deploymentsTechnical troubleshooting and diagnosticsBusiness systems supportIncident and service request managementProactive maintenance and patching
Full Job Posting
Role overview
Provide high-level technical support for council business systems, specialising in end-user devices.
Support system faults, service requests, monitoring, diagnostics, troubleshooting and proactive maintenance.
The role is based at Norwich City Hall.
Service responsibilities
- Plan and lead assigned work priorities to support council service delivery.
- Architect desktop solutions and lead operating system upgrades and deployments across end-user devices.
- Investigate and resolve technical incidents affecting end-user systems and equipment.
- Log, prioritise and progress incidents and service requests; manage faults in line with agreed service levels.
- Maintain end-user devices, including keeping patches and software up to date.
- Provide first- and second-line support, risk advice and recommendations to maintain performance and security.
- Support analysts and colleagues through technical guidance and training.
- Contribute to council IT strategies, policies, projects and continuous improvement.
General requirements
- Work collaboratively and provide customer-focused IT support across the council.
- Carry out duties in line with council policies, legislation, professional ethics and applicable health and safety standards.
- Participate in personal learning and development relevant to the post.
Salary and hours
- Permanent, full-time role; 37 hours per week.
- Salary band £32,597–£35,412 per annum, pro rata.
- Basic DBS requirement.
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