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Service Support Coordinator - Customer Service
Delta Medical Systems
Brookfield, USA
Full-time
Entry
Onsite
$24.00-$30.00 / hour
Discovered Yesterday
dynamics-365
Key Skills for This Role
dynamics-365
Full Job Posting
Qualifications
- High school diploma or equivalent required. Associated degree preferred.
- Minimum of two (2) years of experience in customer service, call center operations, service dispatch, or technical support.
- Strong verbal and written communication skills.
- Demonstrated ability to follow scripts and procedures while maintaining a professional customer experience.
- High attention to detail with strong documentation accuracy.
- Ability to manage multiple systems and live calls simultaneously.
- Experience with Microsoft CE / Dynamics 365 CRM preferred.
- Experience in healthcare, medical devices, or medical imaging environments preferred.
- Prior experience coordinating third-party vendors or field service teams preferred.
- Familiarity with downtime escalation procedures and service-level agreements (SLAs) preferred.
Preferred Qualifications
- High school diploma or equivalent required. Associated degree preferred.
- Experience with Microsoft CE / Dynamics 365 CRM preferred.
- Experience in healthcare, medical devices, or medical imaging environments preferred.
- Prior experience coordinating third-party vendors or field service teams preferred.
- Familiarity with downtime escalation procedures and service-level agreements (SLAs) preferred.
About Delta Medical Systems
Medical Devices140 employeesFounded 1979
Sells and services Siemens Healthineers medical imaging equipment.
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