Service Supervisor
Role Overview
The Service Supervisor manages the automotive service center workshop team and ensures vehicles are serviced efficiently and correctly.
The work location is Al Quoz, with work performed in person.
Key Skills for This Role
Full Job Posting
Role overview
The Service Supervisor manages the automotive service center workshop team and ensures vehicles are serviced efficiently and correctly.
The work location is Al Quoz, with work performed in person.
Workshop supervision
- Supervise and coordinate technicians and workshop staff.
- Allocate daily jobs according to workload and skill level.
- Monitor repair and maintenance progress to support timely delivery.
- Check completed work quality and ensure repairs meet manufacturer standards.
- Coordinate with Service Advisors, Parts, Warranty, and Workshop teams.
- Support diagnosis and resolution of complex technical issues.
Workshop operations
- Monitor workshop productivity, efficiency, and technician performance.
- Ensure proper use of tools, equipment, and workshop facilities.
- Maintain health, safety, and housekeeping standards.
- Review job cards and confirm required work is complete before vehicle delivery.
- Handle technical or customer-related issues escalated by Service Advisors.
- Conduct team briefings and provide technicians with guidance and training.
Improvement and reporting
- Monitor repeat repairs and identify areas for improvement.
- Prepare or provide reports on workshop performance, productivity, and pending jobs.
Qualifications
- 8–9 years of UAE experience as a Workshop Controller or similar role in an automotive service center or dealership.
- Strong experience in workshop operations, job allocation, technician coordination, and repair progress monitoring.
- Good knowledge of automotive service and repair processes.
Compensation
- Pay is up to AED 9,000 per month.
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