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Service Supervisor
Albertsons Companies
Baton Rouge, USA
Full-time
Mid
Onsite
Discovered 4 days ago
Role Overview
The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store.
This position assists in supervising service clerks, cashiers, courtesy clerks, and front-end associates while promoting a positive shopping experience.
The Service Supervisor helps maintain operational efficiency, customer satisfaction, and compliance with company policies and procedures.
Full Job Posting
Key Responsibilities
- Front-End Operations
- Supervise daily front-end activities, including checkout operations, customer service, and store support functions.
- Monitor checkout lanes to ensure efficient customer flow and minimize wait times.
- Oversee cash handling procedures, till accountability, and register compliance.
- Ensure adequate front-end staffing throughout the business day.
- Support opening, closing, and shift transition routines.
- Customer Service
- Deliver exceptional customer service and promote a customer-first culture.
- Address customer questions, concerns, and complaints professionally and promptly.
- Assist with refunds, exchanges, overrides, and other customer transactions as authorized.
- Foster positive customer interactions that encourage loyalty and repeat business.
- Maintain a welcoming and professional store environment.
- Team Leadership
- Train, coach, and develop front-end associates on customer service and operational standards.
- Assign daily responsibilities and monitor associate performance.
- Provide ongoing feedback and support to improve productivity and engagement.
- Promote teamwork, accountability, and a positive work environment.
- Serve as a leader and resource for associates throughout the store.
- Operational Excellence
- Ensure compliance with company policies, procedures, and service standards.
- Monitor store conditions and communicate operational concerns to management.
- Support execution of store promotions, loyalty programs, and customer service initiatives.
- Maintain organization and cleanliness in front-end and customer service areas.
- Assist with maintaining proper supplies and equipment for front-end operations.
- Safety & Compliance
- Enforce company safety standards and operational procedures.
- Ensure compliance with cash handling, loss prevention, and security requirements.
- Address and report safety hazards or operational issues promptly.
- Support emergency procedures and incident response as required.
- Maintain required records and documentation accurately.
- Financial Performance
- Support store sales and service objectives through effective front-end operations.
- Help minimize cash shortages, operational errors, and shrink.
- Promote productivity and efficient use of labor resources.
- Support store initiatives designed to improve customer satisfaction and profitability.
Qualifications
- High school diploma or equivalent preferred.
- Previous retail, grocery, customer service, or supervisory experience preferred.
- Strong leadership, communication, and customer service skills.
- Ability to multitask and make decisions in a fast-paced environment.
- Basic computer, cash handling, and problem-solving skills.
- Ability to work collaboratively with all store departments.
- Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to bend, reach, lift, and carry up to 25 pounds.
- Ability to perform repetitive motions associated with front-end operations.
- Flexible schedule, including evenings, weekends, and holidays.
- Ability to work in a fast-paced retail environment.
- Key Competencies
- Leadership
- Customer Focus
- Communication
- Team Development
- Problem Solving
- Conflict Resolution
- Time Management
- Operational Excellence
- Attention to Detail
- Results Orientation
- We also provide a variety of benefits including:
- Competitive wages paid weekly
- · Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
- Our Values – Click below to view video: ACI Values
Preferred Qualifications
- High school diploma or equivalent preferred.
- Previous retail, grocery, customer service, or supervisory experience preferred.
About Albertsons Companies
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