Service Supervisor

About the role:

What you will do:

• Oversee the service department; responsible for repairs of washers, dryers, & ancillary equipment in the field, in strict accordance with policies, principles, and procedures established by the company
• Lead team to maximize first-time fix rates and minimize return calls
• Coordinate ongoing training efforts of the service team, ensuring that all service technicians possess a current knowledge of all equipment in the field
• Collaborate and influence leaders in other departments
• Drive departmental initiatives to promote productivity and high-quality customer service
• Performance management including training, coaching, performance reviews, & disciplinary action
• Resolve escalated customer concerns, while identifying and implementing root-cause resolutions
• Ensure safe work practices
• Miscellaneous duties as assigned
• What we are looking for:
• Five Years of previous experience as a service supervisor is preferred, or equivalent combination of education and experience. Management courses and seminars a plus.
• Must be an effective, motivational leader.
• Proficient in Microsoft Office. Must also possess a keen technological aptitude to quickly gain familiarity with, and operate within, custom software applications specific to WASH.
• Ability to read, analyze, and interpret general business periodicals, journals, technical procedures, or government regulations.
• Ability to write reports, email correspondence, and procedural manuals using concise, correct grammar.
• Ability to effectively respond to questions from groups of managers, clients, & customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Valid driver’s license required.
• We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.
• We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at [email protected] to inquire about the position.