Service Scheduler

We’re looking for proactive and highly organised Service Schedulers to join our Service team. In this key role, you’ll help drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations. Your efforts will ensure a seamless experience for both our internal teams and valued customers.

You will play a key role in ensuring technicians are scheduled effectively and have everything they need to access sites and complete work on time. This position involves close collaboration with customers, technicians, and Field Managers—requiring strong communication and coordination skills to deliver a seamless and high-quality service experience. This is a full-time office based role out of our Hallam office, Monday to Friday, span of hours 7.30 am 5.00 pm.

The ideal candidate will have experience working within administration or scheduling of a field-based workforce. You are looking for career longevity and possess the following skills:

Experience in a customer service or dispatch/scheduling environment

Strong administrative and coordination skills

Advanced computer literacy, ideally with service software (e.g., ServiceMax)

Excellent communication and customer etiquette

Ability to work under pressure and manage competing priorities

Strong attention to detail and time management skills

Comfortable working in a fast-paced, high-interaction team environment

What we prefer

Experience scheduling mobile/field-based staff

Ability to coordinate multiple technicians, jobs and locations

Strong diary and appointment management

Comfortable rescheduling jobs when priorities change

Ability to plan ahead and anticipate scheduling issues

Clear and professional communication with customers

Good phone manner and customer etiquette

Strong follow-up skills to ensure issues don't fall through the cracks

What we offer

Access to discounted Health Insurance

Peer to Peer Recognition via our ‘ABC' Nominations and awards

Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities

WhereFit membership offering discounts on gyms, apparel and more

Join a global organisation with excellent career growth and development opportunities

Be part of a supportive, collaborative and team-focused culture

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Company: dormakaba Australia Pty. Ltd.