Service Sales Manager - Heat Exchanger & Cooler Refurbishment

Overview

Sales & Business Development

• Develop and execute a strategic sales plan to achieve and exceed revenue targets for the service division.
• Identify, qualify, and secure new service and refurbishment contracts for a comprehensive range of heat transfer equipment, including: Shell & Tube Heat Exchangers , Plate Heat Exchangers , Fin Fan Air Coolers, Condensers, Marine Coolers, Evaporators
• Focus on securing and managing service work in both the workshop environment and on-site during industrial shutdowns (turnarounds).

Commercial & Contract Management

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• Lead the negotiation, execution, and management of long-term service contracts (LTSAs) with key clients in the refinery, petrochemical, and power sectors.
• Prepare detailed, technically sound commercial proposals, tenders, and quotations, ensuring profitability and alignment with client needs.
• Monitor market trends, competitor activities, and customer needs to identify new service opportunities and inform pricing strategies.

Technical Sales Support & Compliance

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• Act as the primary technical and commercial point of contact for clients, leveraging a sound knowledge of ASME and TEMA standards to propose optimal repair and refurbishment solutions.
• Collaborate closely with the Service Operations team to ensure seamless project handover and client satisfaction.
• Ensure all commercial activities and proposed service scopes adhere to client-specific and refinery HSE requirements.
• Conduct technical presentations and client meetings to articulate the value proposition of the company's service offerings.

Client Relationship Management

• Build and maintain strong, long-lasting relationships with key decision-makers and procurement teams at client organizations.
• Manage the entire sales cycle from initial contact and technical consultation through to contract closure and post-sale